Elemental HERO Neos Alius [OP09-EN013] Common

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Unfortunately we cannot accept returns on any singles. Customers may not cancel and redo any order for the same item with the purpose of triggering a current sale or promotion.

Any damages to product shrink wrap such as scuffs, small separations or tears is completely normal and will not be grounds for return or refund. Please note that cosmetic damages including but not limited to package, box dents that do not damage any of the included products are not grounds for return. All our products are delivered to us from official Canadian Distributors.

You can always contact us for any return question at info@gamebreakers.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In-Store Pickup
Any returns/exchanges can only be done by the account holder.

Any returns can be refunded in Store Credit or to the original payment method.

If an in-store order is not picked up within 2 months, the contents of the orders will be returned to the store. You will be contacted via email before this occurs.

We retain the right to only give out orders to the account holder. If account holder is unable to pickup their order in store, you have the option of having it mailed to the BILLING address on file for that particular order. Customer is responsible for all shipping costs.